Contact Us
We’re Ready to Help
Need assistance? It’s easy to get in touch by phone, email, text, or chat.
Contact Us
We’re Ready to Help
Need assistance? It’s easy to get in touch by phone, email, text, or chat.
More Ways to Reach Us
We’re here for all your banking needs.
CU*Talk (24/7 automated phone teller): 855.250.2606
CU*Talk (24/7 automated phone teller): 855.250.2606
Important Phone Numbers
Call us securely at 310.374.3436 with general questions or concerns, or directly at one of the numbers below for specific issues.
Debit and Credit Card activation & PIN change
- Call 866.985.2273 to activate your South Bay Credit Union debit or credit card or change your PIN.
Dispute Card Transaction
- Contact us at 866.820.2871 to dispute a transaction.
- Contact us at 866.820.2871 immediately to dispute a fraudulent transaction.
- Review our Fraud FAQs and learn how to reduce your risk of identity theft and fraud here.
- Inquiry on existing dispute 888.918.7341
Report a Lost or Stolen Debit or Credit Card
Let us know if your card has been lost or stolen as soon as possible.
- During Business Hours: 310.374.3436, option 3
- After Hours: 866.820.2871 (toll-free)
- Fraud Detection Work Center (Falcon): 888.918.7313
Learn how to deactivate your card, request a replacement card, and what to do if you suspect fraudulent activity here.
Auto-related Assistance
- iPay GPS Unit Business Hours: 310.374.3436 option 6, 6 After Hours: 833.523.1234
- Emergency Roadside Assistance for APCO purchased through South Bay CU: 844.237.3498
- Allied Guaranteed Asset Protection (GAP): 800.826.9384
- Allied Mechanical Breakdown Protection (MBP): 844.237.3498
- Mercury Mechanical Breakdown Protection (MBP): 800.654.8455
- Credit Life and Disability: 800.452.4521 Option 5
- Loss Payee Notices (proof of insurance for auto loans): South Bay Credit Union, 312 N Pacific Coast Hwy, Redondo Beach, CA 90277
