Lost or Stolen Cards
Lost or Stolen Cards
Learn how to report a lost or stolen card, and what to do if you suspect fraudulent activity.
Lost or Stolen Cards
Lost or Stolen Cards
Learn how to report a lost or stolen card, and what to do if you suspect fraudulent activity.
Contact Us Immediately
If you believe your South Bay Credit Union card has been compromised or need to dispute a fraudulent transaction, please contact our Card Services team immediately at 888.918.7313. For assistance with ordering a replacement card, please contact the Credit Union at 310.374.3436.
Protect Your Cards From Fraud
If your South Bay Credit Union debit card or credit card is misplaced or stolen, the first thing you need to do is block your card to prevent fraudulent transactions. With South Bay Credit Union Card Controls, available for free in our Mobile Banking App, you can manage your cards right from the convenience of your smartphone. Use Card Controls to:
Monitor and review transactions
Receive real-time text alerts
Deactivate your card as needed
Set Up Card Controls
Control your card 24/7 with Card Controls, available only in our Mobile Banking App. Just log in, then select Manage My Cards under the More menu to get started.
Download Our Mobile App
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Report a Lost or Stolen Card
Let us know if your card has been lost or stolen as soon as possible. You can contact us several ways:
During Business Hours: 310.374.3436, option 3
During Business Hours: 310.374.3436, option 3
After Hours: 866.820.2871
After Hours: 866.820.2871
Chat: Available during business hours (Monday- Friday, 9AM - 5PM, except for Wednesday 10AM - 5PM)
Chat: Available during business hours (Monday- Friday, 9AM - 5PM, except for Wednesday 10AM - 5PM)
Fraud Detection Work Center: 888.918.7313 (Card blocked by the Cardholder Security Department)
Fraud Detection Work Center: 888.918.7313 (Card blocked by the Cardholder Security Department)
Request a Replacement Card
If you reported your card lost or stolen outside of regular business hours, you can easily request a replacement online. Your new card will arrive in 7–10 business days to the address on your account. If you cannot wait for your new card to arrive by mail, you can also visit one of our branches to have a card printed.
How would you like to receive your new card? Just click the button below to choose.
Make Fast, Secure Payments With Your Mobile Wallet
After you receive your replacement card, consider adding your card information to your phone’s mobile wallet app for a faster, safer way to pay – no card needed!
Can be used for secure in-store transactions, in-app purchases, or online shopping
Can be used for secure in-store transactions, in-app purchases, or online shopping
Allows you to make convenient, contactless payments just by tapping your phone
Allows you to make convenient, contactless payments just by tapping your phone
Provides enhanced fraud protection by encrypting your card information
Provides enhanced fraud protection by encrypting your card information
Available for Apple Pay®, Google Pay™, and Samsung Pay®
Available for Apple Pay®, Google Pay™, and Samsung Pay®
Fraud FAQs
Experiencing fraud can be stressful, but we’re here to help you throughout the process. Find answers to some frequently asked questions here.
