This page needs JavaScript activated to work.

Lost or Stolen Cards

Lost or Stolen Cards

Learn how to report a lost or stolen card, and what to do if you suspect fraudulent activity.

Protect Your Cards From Fraud

If your South Bay Credit Union debit card or credit card is misplaced or stolen, the first thing you need to do is block your card to prevent fraudulent transactions. With South Bay Credit Union Card Controls, available for free in our Mobile Banking App, you can manage your cards right from the convenience of your smartphone. Use Card Controls to:

Monitor card and review transactions

Receive real-time text alerts

Deactivate your card as needed

Set Up Card Controls

Control your card 24/7 with Card Controls, available only in our Mobile Banking App. Just log in, then select Manage My Cards under the More menu to get started.

Download Our Mobile App
App StoreApp Store

Apple and App Store are registered trademarks of Apple Inc. Google Play and the Google Play logo are trademarks of Google LLC.

Report a Lost or Stolen Card

Report a Lost or Stolen Card

Let us know if your card has been lost or stolen as soon as possible. You can contact us several ways:

During Business Hours: 310.374.3436, option 3

During Business Hours: 310.374.3436, option 3

After Hours: 866.820.2871 (toll-free)

After Hours: 866.820.2871 (toll-free)

Live Chat: Available during call center hours (Monday – Friday, 7am – 5pm)

Live Chat: Available during call center hours (Monday – Friday, 7am – 5pm)

Fraud Detection work Center: 888.918.7313 (if your card has been blocked by our security department)

Fraud Detection work Center: 888.918.7313 (if your card has been blocked by our security department)


Request a Replacement Card

If you reported your card lost or stolen outside of regular business hours, you can easily request a replacement online. Your new card will arrive in 3–5 business days to the address on your account. In most cases, you will not be charged for a replacement card, but you will need to approve the charge agreement on the form to proceed.

Request a Replacement Card

Make Fast, Secure Payments With Your Mobile Wallet

Make Fast, Secure Payments With Your Mobile Wallet

After you receive your replacement card, consider adding your card information to your phone’s mobile wallet app for a faster, safer way to pay – no card needed! (Available October 1, 2023)

Can be used for secure in-store transactions, in-app purchases, or online shopping

Can be used for secure in-store transactions, in-app purchases, or online shopping

Allows you to make convenient, contactless payments just by tapping your phone

Allows you to make convenient, contactless payments just by tapping your phone

Provides enhanced fraud protection by encrypting your card information

Provides enhanced fraud protection by encrypting your card information

Available for Apple Pay®, Google Pay™, and Samsung Pay®

Apple Pay
Google Pay
Samsung Pay

Available for Apple Pay®, Google Pay™, and Samsung Pay®

Apple Pay
Google Pay
Samsung Pay

Contact Us Immediately

If you think your South Bay Credit Union account has been compromised or you need to dispute a fraudulent transaction, please call our Fraud Direct line immediately at 310.374.3436, ext. 14.


Fraud FAQs

Experiencing fraud can be stressful, but we’re here to help you throughout the process. Find answers to some frequently asked questions here.

No, if the information provided shows that the transactions are indeed fraudulent then all charges and fees associated with the fraudulent transactions will be refunded to your account.

It typically takes 7–10 business days after the paperwork has been completed, but exceptions can be made on a case-by-case basis and depending on the dollar amount.

We will always recommend that you file a police report for all fraudulent activity, but in some cases, it isn’t required. Contact your local police department for more information about filing a police report.

Closing your account would only be necessary if there has been identity theft. In most cases we can shut off the source of the fraud and your account will be secure again, but each fraud case is different.

You have 30 days from the date of the transaction to file a dispute.