Your Cards

ACTIVATION

To activate your Visa® credit card or Mastercard® debit Card:

Call 1-866-619-0245

Tips and Tricks:

  • If you are joint on the account, you will need to have the Primary Members information ready in order to activate your card.
  • If you have received a replacement card, be sure to update your card information for subscriptions, card on file information with merchants, and payment accounts.

Card Controls

Mobile branch icon

Available only on your mobile app. Turn your debit and/or credit card ON and OFF right from your smartphone.  With the ability to check transactions and immediately contact the fraud department (if fraudulent activity is suspected),  your card safety has never been easier or more convenient. Find your Card Controls in the More menu in Manage My Cards.

Download your Mobile Branch in the APP store, by searching “South Bay Credit Union” or click here for iPhone or Android.

Fee-Free ATM Locator 

Download the CO-OP APP for access to our 30,000+ FREE ATM’s and 9,000 Deposit-taking ATM’s.  For iPhone or Android. Desktop link

Ordering a replacement debit card

If you reported your card lost or stolen will need to request a replacement. Your new card will arrive in 3-5 business days to the address on your account. In most cases, you will not be charged for a replacement but you will need to approve the charge agreement on the form to proceed.

Card order form

Filing a fraud dispute (if fraudulent transaction occurred)

Dispute forms will need to be submitted for all fraudulent activity reports filed. We recommend that you include any receipts or proof of fraud such as the time, and your location during the charges. The more information provided the quicker we can stop the fraudsters and restore your account.

Dispute Forms