Important Information on COVID-19

We are prepared and ready to help.

As the situation with coronavirus (COVID-19) continues to develop, our entire team is ready and standing by to support you. You rely on us every day for your financial needs, and we’re going to continue to provide reliable access to the important services you count on.

Promoting health and safety. For everyone.

Nothing is more important than your health and safety, and the need to protect those most vulnerable to the coronavirus.

We are taking multiple steps to minimize health risks to our employees, our members, and our communities, including enhanced cleaning procedures in our branches.

We feel deeply for those who have been affected. Thankfully, as of now, we are not aware of any employees or members contracting COVID-19. We have implemented guidelines that instruct any employees who may develop symptoms or come into contact with infected individuals to stay home and follow the CDC’s instructions. We strongly encourage our members to do the same.

We’re available whenever and wherever you are.

Our Relationship Managers are ready to listen to your unique needs and provide assistance.

Please check HERE for the status of in-branch access and requirements.  You can schedule an appointment to connect via phone or video with one of our Member Service Representatives HERE. If you haven’t enrolled in online access, it only takes a few minutes. Enroll now so that we may help you with any questions.  If you wish to receive text message alerts, you may opt-in by logging in to your account.  Standard messaging and data rates may apply.  You may opt-out at any time.

We strongly suggest that you connect with us digitally, using our full range of banking solutions. All services can be accessed 24/7 through Online Banking and our Mobile app*. We recommend you enroll, update, and test your banking access today.

Let us know if you need additional assistance.

We understand these times can be challenging, and we are here to help—whether it’s providing advice on the current market environment or planning for your long-term financial goals.

Finally, if you have been negatively impacted due to coronavirus, and need additional assistance related to your account, please review our Emergency Relief options.

As new developments emerge regarding the coronavirus, we will share information with you HERE about how we continue to operate safely and effectively.

As always, the health, safety, and well-being of our members, our employees, and our communities are our main concern. We continue to monitor this quickly evolving situation and are here to assist our members as needed.

Additional information regarding the COVID-19 outbreak can be accessed here:

https://www.cdc.gov/coronavirus/2019-nCoV/summary.html

https://www.nih.gov/health-information/coronavirus

https://www.who.int/emergencies/diseases/novel-coronavirus-2019

https://covid19.lacounty.gov/dashboards/

Stay tuned for ongoing updates from us.

Please be stay safe and cautious. I want to personally thank you for being a valued Member.

Take care,

Maricela Jauregui
President/CXO

Contact us: sbcu@southbaycu.com Call or Text: 310-374-3436

*Mobile Banking requires that you download the Mobile Banking app and is only available for mobile devices. Message and data rates may apply through your carrier.